Cargo Claims & Survey
Claim Handling Flow for Concealed Damage Found After Delivery
Explains how forwarders should handle concealed damage discovered after delivery, including evidence preservation, insurance notification, carrier notice, and timeline review.
數量短少索賠中無法特定發生區間時，貨運承攬業者應如何處理
說明數量短少索賠中，若無法立即判斷短少發生於出貨前、CFS、海上運送、配送或收貨後檢品階段，貨運承攬業者應如何確認事實並整理責任。
How to Handle Shortage Claims When the Stage of Loss Cannot Be Identified
Explains how forwarders should investigate shortage claims when it is unclear whether the shortage occurred before shipment, at CFS, during transport, during delivery, or after receipt.
How to Build a Counterargument When a Carrier Invokes Defenses
Explains how forwarders should analyze and respond when a carrier denies liability by relying on packing defects, inherent vice, late notice, clean delivery records, perils of the sea, or limitation of liability.
How Forwarders Should Respond to Subrogation Claims from Cargo Insurers
Explains how forwarders and NVOCCs should respond when a cargo insurer makes a subrogation claim after paying insurance proceeds to the cargo interest.
收到 Claim Letter 後的公司內部確認流程
說明貨運承攬業者收到 Claim Letter 後，應如何在公司內部確認案件、通知船公司、NVOCC、保險公司及相關方，並避免過早承認責任。
Internal Review Flow After Receiving a Claim Letter
Explains how forwarders should internally review and respond after receiving a Claim Letter, including notice to carriers, insurers, NVOCCs and related parties.